1. About Silver Touch and Acceptance

These Terms govern purchases made through the Silver Touch website/App and associated online storefronts operated by Silver Touch, GSTIN 07BRKPA2415B1ZI, (“Silver Touch”, “we”, “us”). By placing an order, customers agree to these Terms, the Privacy Policy and the policies linked at checkout. Customers must be 18 years or older, or purchase through a parent or legal guardian.

2. Jewellery Purity

All jewellery sold by Silver Touch is represented as 925 sterling silver (92% silver content in the silver alloy). All silver items are containing 925 mark on every jewelry.

3. Product Information, Weight and Images

Product pages will disclose material, purity, finish/plating, approximate weight, dimensions, size, stone or other embellishments, care requirements and material exclusions where applicable. Product images are illustrative; colour and apparent size may differ due to lighting and display settings. Minor manufacturing variations are possible, but a materially different or misdescribed product remains eligible for applicable remedies. Product weight descriptions must specify whether stones and other components are included.

4. Prices, Taxes and Payment

Prices are displayed in Indian Rupees (INR) and include applicable GST and other mandatory product charges. Standard shipping within serviceable locations in India is free, with no shipping fee charged at checkout. The total payable amount will be displayed before payment. The confirmed order price will not be increased after purchase; if an obvious pricing error prevents fulfilment, we will seek customer consent or cancel and refund the order.

5. Orders and Availability

An order acknowledgement does not guarantee acceptance. Orders may be declined for stock unavailability, payment failure, suspected fraud, delivery restrictions or a genuine listing error. We will inform the customer and refund any collected payment where an order is cancelled by us. We will not refuse service on unlawful or discriminatory grounds.

6. Delivery and Shipping

We offer FREE standard shipping on all orders to serviceable PIN codes within India. PIN-code availability is checked at checkout. Our usual estimated delivery time is 5–7 days after dispatch, subject to destination, holidays and courier conditions; this is an estimate, not a guarantee. We will share tracking information where available and assist with delayed, lost or undelivered parcels. If delivery cannot be completed, we will arrange a suitable resolution or refund in accordance with applicable law. We do not currently promise international delivery.

7. Cancellation

Customers may request cancellation before dispatch by contacting [Support Email/WhatsApp]. Once dispatched, an eligible order may be returned under the Return Policy. Where an eligible prepaid order is cancelled before dispatch, the refund will be initiated promptly to the original payment method, subject to payment-provider processing times.

8. Return Policy

We accept return or refund request must be submitted within 24 hours of receiving the product/jewellery. Jewellery must be unused, unworn, unaltered and returned with its original packaging, invoice, hallmark-related documentation, tags and accessories where supplied. Reasonable inspection may be carried out to confirm condition and completeness. This voluntary policy does not restrict legal remedies for defective, damaged, incorrect or misdescribed products.

9. Return Exclusions

For change-of-mind returns only, clearly marked personalised, engraved, made-to-order, altered or resized items may be excluded. For hygiene reasons, earrings or piercing jewellery may be excluded after their hygiene seal is broken, where this condition was prominently disclosed before purchase. Exclusions never remove statutory remedies for defects, incorrect supply or misdescription.

10. Damaged, Missing or Incorrect Products

Please report damage, missing components, incorrect products or tampered packaging as soon as reasonably possible, preferably within 12 hours of delivery, with a continuous uncut 360 degree unboxing video and order details. An unboxing video is helpful evidence is mandatory for a genuine claim. Customers should not be required to accept visibly tampered parcels/courier. We will review the claim fairly and arrange collection, replacement or refund as appropriate.

11. Return Pickup and Inspection

Where reverse pickup Return courier will be send by the customer through courier and share your tracking details with us and charges of courier shall be borne by the customer unless the item is defective or incorrect. For defective, damaged, incorrect or misdescribed goods, Silver Touch bears reasonable return costs. We will communicate inspection results and reasons for any lawful deduction or refusal.

12. Refunds

Approved refunds will be based on the amount actually paid for the returned item, including applicable taxes and any amounts required by law, not on current silver prices. We ordinarily initiate a refund within seven business days after receiving and inspecting an eligible return. The bank or payment provider may take additional time to credit the amount. Refunds are normally made to the original payment method; where this is not possible (including certain cash-on-delivery orders), we will agree a secure alternative with the customer. For an order cancelled by Silver Touch before fulfilment, a full refund will be initiated promptly.

13. Tarnishing, Plating and Care

Sterling silver may naturally oxidise or tarnish with exposure to moisture, air, perfumes, cosmetics, chlorine and other chemicals. Tarnishing alone does not necessarily indicate a purity defect. Plated, rhodium-finished, oxidised or gold-plated jewellery may experience finish wear depending on use. Avoid harsh chemicals and store jewellery dry. We will not use normal-care statements to reject genuine manufacturing-defect or purity claims.

14. Manufacturing Defects and Purity Complaints

Please contact customer support with the invoice, product images and a description of any suspected manufacturing defect or purity discrepancy. We will assess the issue and offer appropriate repair, replacement, refund or other legally required remedy.

15. Promotions and Gifts

Promotional discounts, coupon eligibility, minimum-order conditions and validity periods will be disclosed with each offer. If a return causes an order to fall below a clearly stated gift threshold, the free gift may need to be returned or its disclosed value adjusted, where lawful. No undisclosed promotional deductions will be made.

16. Website Use and Intellectual Property

Product photographs, descriptions, branding and website content are owned by Silver Touch or its licensors and may not be commercially reproduced without permission. Customers must not misuse the website, interfere with its security or submit fraudulent orders. We may correct errors and update website content without changing accepted contractual obligations retrospectively.

17. Privacy and Communications

Customer information is handled under our separate Privacy Policy, which should explain data collected, purposes, payment and courier sharing, retention, customer rights and contact channels under applicable Indian law. Transactional messages may be sent for order fulfilment; promotional communications are subject to applicable consent and opt-out requirements.

18. Liability and Consumer Rights

Nothing in these Terms excludes or limits rights and remedies that cannot legally be excluded, including those under Indian consumer protection law. Any limitation of liability applies only to the extent permitted by law and does not excuse fraud, wilful misconduct, defective goods or obligations expressly imposed by statute.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Courts at Delhi may have jurisdiction where legally applicable, without restricting any consumer’s right to approach a competent consumer commission or other statutory forum.

21. Changes to Terms

We may update these Terms by publishing a revised version with an effective date. The version applicable at the time of order placement ordinarily governs that order, subject to mandatory law.