1. Return & refund eligibility: We accept return or refund requests only if all the following conditions are met:

  • The request must be submitted within 24 hours of receiving the product.
  • A clear unboxing uncut video is mandatory for all return/refund claims.
  • The jewellery must be unused, undamaged, and in original condition.
  • All original tags, packaging, invoice, and accessories must be intact.
  • The product must be returned by customer to us via courier and charges of the courier shall be borne by the customer..
  • Request made after 24 hours of receiving will not be accepted.

2. Mandatory unboxing video requirement: To claim a return/refund, customers must provide a continuous uncut 360 degree unboxing video that clearly shows:

  • The sealed outer packaging before opening.
  • The full unboxing process without pause or cuts.
  • The product received and its condition.
  • Any damage or defect clearly visible in the video.
  • Claims without proper unboxing video proof will not be considered.

3. Return process: To initiate the return

  • Contact our customer support within 24 hours of delivery.
  • Share your order id, issue details and unboxing video.
  • Our team will review your request within 2 business days.
  • If approved, you will receive the return address and instructions.
  • Send the product via track able courier service.
  • Share the tracking details with us.
  • Return courier charges must be borne by the customer unless the item is defective or incorrect.

4. Inspection and refund: After we receive the returned product

  • The product will undergo quality inspection.
  • If approved, refund or replacement will be processed.
  • Refunds will be issued to the original payment method.
  • Processing time for refund is 5-7 business days after approval.
  • Refund will only be processed after successful inspection.

5. Non-returnable items: The following items are not eligible for return or refund

  • Products without unboxing video proof.
  • Used, worn, altered, or damaged items.
  • Product returned without original packaging or tags.
  • Customized or personalized jewelry (unless defective).
  • Claims raised after 24 hours of delivery will not be acceptable.

6. Damaged, defective or wrong product: if you receive a damaged, defective or incorrect product

  • Report the issue within 24 hours of delivery.
  • Share a proper unboxing video as proof.
  • Once verified, we will arrange replacement or refund.
  • In such cases, return courier charges will be borne by us.

7. Order cancellation:

After dispatch, returns must follow the return process.

Orders can be cancelled only before dispatched.

Once dispatched, orders cannot be cancelled.